Project Neutral® Inc. Privacy Policy
Last Updated: Sept 20, 2025

1. Introduction

Project Neutral® ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website projectneutral.com (the "Site") or engage with our Early Neutral Evaluation services.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Complete inquiry forms or request information about our services

  • Schedule consultations or discovery calls

  • Subscribe to our communications

  • Engage our professional services

This information may include:

  • Name and professional title

  • Company name and industry

  • Business contact information (email, phone, address)

  • Project details relevant to dispute resolution services

  • Professional role and responsibilities

  • Other information you choose to provide

Information Collected Automatically

When you visit our Site, we automatically collect:

  • Browser type and version

  • IP address

  • Pages visited and time spent

  • Referring website addresses

  • Device information

  • General geographic location (country/state level)

3. How We Use Your Information

We use collected information to:

  • Respond to your inquiries and provide requested services

  • Schedule and conduct consultations

  • Deliver Early Neutral Evaluation and related professional services

  • Send relevant industry insights and service updates (with your consent)

  • Improve our services and website functionality

  • Comply with legal obligations

  • Protect our rights and prevent misuse of services

4. Information Sharing and Disclosure

We Do Not Sell Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only:

  • With your explicit consent

  • With service providers who assist our operations (under confidentiality agreements)

  • With Project Neutral® team members involved in your engagement

  • To comply with legal obligations, court orders, or legal process

  • To protect rights, property, or safety of Project Neutral®, our clients, or others

  • In connection with a merger, sale, or transfer of business assets

5. Confidentiality in Professional Services

Information shared during Early Neutral Evaluation engagements is subject to additional confidentiality protections, including:

  • Mediation privilege under applicable state and federal law

  • Professional confidentiality agreements

  • Strict internal access controls

  • Project-specific confidentiality protocols

Such information is maintained separately from general business records and accessed only by authorized Project Neutral® team members directly involved in your matter.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encrypted data transmission (SSL/TLS)

  • Secure data storage systems

  • Access controls and authentication

  • Regular security assessments

  • Employee confidentiality training

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Access and Correction
You may request access to or correction of your personal information by contacting us at privacy@projectneutral.com.

Communication Preferences
You may opt out of marketing communications at any time by:

  • Clicking "unsubscribe" in any marketing email

  • Contacting us at privacy@projectneutral.com

Note: We may still send service-related communications necessary for active engagements.

Do Not Track
Our Site does not currently respond to Do Not Track browser signals.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session information

  • Analyze Site usage and improve functionality

  • Remember your preferences

You can control cookies through your browser settings. Disabling cookies may limit some Site functionality.

9. Third-Party Services

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

We may use third-party analytics services (such as Google Analytics) that collect aggregated, non-identifying information about Site usage.

10. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect

  • Request deletion of personal information

  • Opt out of the sale of personal information (we do not sell personal information)

  • Non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@projectneutral.com.

11. Data Retention

We retain personal information for as long as necessary to:

  • Provide requested services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Meet professional standards for record retention

Project-related information is retained according to professional standards and legal requirements applicable to construction dispute resolution services.

12. International Users

Our services are primarily intended for users in the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

13. Children's Privacy

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our Site

  • Updating the "Last Updated" date

  • Sending notice to registered users (for material changes)

Your continued use of our Site or services after changes constitutes acceptance of the updated policy.

15. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact:

Project Neutral®
Email: privacy@projectneutral.com
Phone: 888-601-2003
Address: 100 Pine St, Ste 1250
San Francisco, CA 94111-5235

For service-related inquiries: info@projectneutral.com

16. Legal Basis for Processing (for EEA Users)

If you are in the European Economic Area, our legal basis for processing your information includes:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

Acknowledgment

By using our Site or services, you acknowledge that you have read and understand this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.